Third Edition
Salesforce.org and Urban Institute
COVID-19 hit vulnerable and marginalized communities especially hard. The nonprofit organizations that serve these communities have been forced to quickly adapt. We set out to uncover how these organizations have responded, as well as the role technology has played to help them build resilience.
We partnered with the Urban Institute to develop and field the survey in North America and Europe that was used to generate this report. The goal was to advance an understanding of how nonprofits are overcoming new challenges, tackling new opportunities, and leveraging technology to support their missions.