Module 7: December 17, 2021
Human Resources-related Resilience Strategy
Instructor: Dr. Rosemarie Emanuele, Ursuline College
Crises that cause organizations to reduce, increase, or otherwise change their services, often require adjustments to their workforces. Thus, a more flexible workforce can be an important element in a successful resilience strategy. For example, organizations forced to shut down operations may face painful choices associated with reductions in force and payroll contraction. Alternatives include furloughs, reduction of hours, termination of positions, combining of positions, and shared salary reductions. As well, the development of workers’ capacity to flexibly engage in multiple kinds of work, and the engagement of volunteers to supplement and substitute for paid workers, may be additional sources of resilience. This module will explore the differential consequences of such strategies, in terms of resiliency, economic benefits and costs, and fairness, in both the long and short term. Finally, mirror-image strategies will be considered for organizations required to expand quickly in a crisis, such as occurred for food banks and hospitals in the COVID-19 crisis. In particular, the module will also explore how workforce capacity can be expanded while retaining long term resilience.